Terms Of Service
Welcome to Jufa Trade Limited (“we,” “us,” or “our”). By accessing or using our website, mobile applications, or purchasing our products, you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree, please refrain from using our services.
1. Scope of Use
- Eligibility: By using our services, you confirm you are at least 18 years old or have parental/guardian consent.
- Acceptance: These Terms govern your access to our website, product purchases, and customer interactions.
- Modifications: We reserve the right to update these Terms at any time. Continued use after changes constitutes acceptance.
2. Products & Purchases
- Product Descriptions: We strive for accuracy, but discrepancies between listed items and delivered products may arise. We reserve the right to correct errors.
- Pricing: Prices are subject to change without notice. Currency conversions are approximate.
- Availability: All items are subject to stock availability. Pre-orders or limited editions may have extended fulfillment timelines.
- Custom Orders: Custom designs (e.g., engravings, bespoke jewelry) are non-refundable and require a 50% deposit. Full balance is due upon completion.
3. Orders & Payments
- Order Confirmation: A confirmation email constitutes a binding agreement upon acceptance by both parties.
- Payment Methods: We accept credit/debit cards, PayPal, and other secure methods. All payments are processed in USD unless otherwise specified.
- Taxes & Fees: You are responsible for applicable taxes, duties, and customs fees.
- Payment Security: All transactions are encrypted and PCI-DSS compliant.
4. Shipping & Delivery
- Delivery Timeline: Estimated delivery times are provided at checkout. Delays due to unforeseen circumstances (e.g., weather, customs) are beyond our control.
- Lost/Damaged Items: Notify us within 7 days of delivery for replacements or refunds.
- International Shipping: Items may be subject to import restrictions. You assume responsibility for compliance with local laws.
5. Returns & Refunds
- 30-Day Returns: Unopened, unworn items with original packaging may be returned for a full refund within 30 days. Exceptions apply to final sale, personalized, or custom items.
- Exchange Policy: Free exchanges for identical items; substitutions may incur price differences.
- Refund Method: Refunds are issued to the original payment method within 5–7 business days of item receipt.
6. Intellectual Property
- Ownership: All content (text, images, logos, designs) on our platform is owned by us or licensed third parties. Unauthorized reproduction or distribution is prohibited.
- User-Generated Content: By submitting reviews or photos, you grant us a global, royalty-free license to use your content.
7. Warranties & Liability
- Limited Warranty: We warrant that products are free from defects in materials and workmanship for 12 months from purchase. Repairs or replacements are at our discretion.
- Liability Limitation: To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from product use.
- Force Majeure: Events beyond our control (e.g., natural disasters, pandemics) may delay or cancel orders without liability.
8. Account & Security
- Account Security: You are responsible for maintaining the confidentiality of your account credentials. Report unauthorized access immediately.
- Termination: We reserve the right to suspend or terminate accounts violating these Terms.
9. Governing Law & Disputes
- Jurisdiction: These Terms are governed by the laws of the State of New York, and any disputes shall be resolved in courts located there.
- Arbitration: Except for small claims, disputes require mandatory arbitration before litigation, with costs shared equally.
10. Miscellaneous
- Third-Party Links: We may link to external sites; we are not responsible for their content or policies.
- Severability: If any provision is deemed invalid, the remainder of these Terms remains enforceable.
- Entire Agreement: These Terms constitute the complete understanding between you and us.
Contact Us
For questions, email [email protected] or write to:
Jufa Trade Limited
ROOM D, 13/F, SUN FAI COMMERCIAL CENTRE, 576 RECLAMATION STREET, MONG KOK, HONG KONG