Shipping & Returns
At Jufa Trade Limited, we believe exceptional jewelry deserves an equally exceptional experience—from the moment you click "purchase" to the day it arrives at your doorstep. Our Shipping & Returns** policy is designed to reflect our commitment to seamless service, transparency, and customer satisfaction, ensuring your journey with us is as refined as the pieces you own.
Global Shipping Standards
We deliver elegance, speed, and reliability worldwide:
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Speed & Reach:
- Standard Shipping: 3–5 business days to North America, Europe, and Asia-Pacific; 5–7 days to the Middle East and rest of the world.
- Express Shipping: Overnight to 2-business-day delivery for urgent requests (additional fees apply).
- Global Coverage: Available in 150+ countries via trusted logistics partners like DHL, FedEx, and local premium carriers.
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Security & Packaging:
- All items are shipped in luxury-branded, tamper-proof packaging with eco-friendly padding and reusable boxes.
- Jewelry is insured for 100% of its purchase value, with signature confirmation required for high-value orders.
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Tracking & Updates:
- Real-time tracking via email/SMS updates from dispatch to delivery.
- Dedicated support team to assist with lost or delayed shipments.
Hassle-Free Returns & Exchanges
Your satisfaction is our priority. We offer a flexible, no-questions-asked returns policy:
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Return Window:
- 30-Day Returns: Unopened, unworn items (with original tags and packaging) can be returned within 30 days of delivery.
- Extended Holidays: Special extended return periods during peak seasons (e.g., December 25–January 15).
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Process:
- Initiate a return via our online portal or customer service team.
- Receive a prepaid shipping label within 24 hours.
- Drop off at your nearest UPS/FedEx location or schedule a pickup.
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Refunds & Exchanges:
- Full refund to original payment method within 5–7 business days of item receipt.
- Free exchanges for a different design, size, or metal type (additional costs may apply for custom pieces).
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Exceptions:
- Final sale items, personalized engravings, and pre-owned vintage collections are non-returnable.
- Custom-made jewelry may qualify for repairs or remakes under warranty.
Lost or Damaged Items
We take full responsibility for transit issues:
- Damaged Shipments: Notify us within 48 hours of delivery for immediate replacements or refunds.
- Lost Shipments: Full refund or reshipment if a package is unclaimed or missing for 15+ days.
Sustainability in Shipping
Aligned with our 2030 Carbon-Neutral Goals, we prioritize eco-conscious practices:
- Recyclable packaging materials and carbon-neutral shipping options.
- Partnerships with reforestation NGOs to offset emissions per shipment.
Customer Support Excellence
Our team is your partner in every step:
- 24/7 Multilingual Support: Live chat, email, and phone assistance.
- VIP Concierge: Personalized assistance for high-value clients, including white-glove delivery and return coordination.
Why Trust Us?
At Jufa Trade Limited, shipping isn’t just logistics—it’s part of the story. We blend precision, luxury, and trust to ensure your experience mirrors the timeless beauty of our designs.
Need Help?
Email: [email protected]
Phone: +852 90159025